Privacy Policy

1. Introduction

Retro Game Shops UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• • Contact information (name, email address, phone number) when you contact us
• • Business information when submitting shop listings or claims
• • Review content and ratings you submit
• • Information in correspondence with us
• • Feedback and suggestions you provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• • Device information (browser type, operating system, device identifiers)
• • Usage information (pages viewed, time spent, navigation patterns)
• • Location information (general geographic location based on IP address)
• • Log data (IP addresses, access times, referring URLs)
• • Cookies and similar tracking technologies

Third-Party Information

We may collect information from third-party sources, including:

• • Google Places API for business information and reviews
• • Public business directories and websites
• • Social media platforms (when businesses link their profiles)
• • Analytics services and advertising partners

3. How We Use Your Information

We use the collected information for:

• • Providing and maintaining our directory service
• • Processing and displaying business listings
• • Enabling user reviews and ratings
• • Communicating with you about your inquiries
• • Improving our website and services
• • Analyzing usage patterns and trends
• • Preventing fraud and abuse
• • Complying with legal obligations
• • Marketing and promotional communications (with consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Public Information

• • Reviews and ratings you submit are displayed publicly
• • Business information in our directory is publicly accessible

Service Providers

We may share information with trusted third-party service providers who assist us with:

• • Website hosting and maintenance
• • Data analytics and insights
• • Email communication services
• • Payment processing (for premium services)
• • Customer support

Legal Requirements

We may disclose information when required by law, legal process, or to:

• • Comply with legal obligations
• • Protect our rights and property
• • Prevent fraud or illegal activities
• • Ensure user safety

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Improve website functionality
• • Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure.

Security measures include encryption, secure hosting, regular security assessments, and access controls for our team members.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• • User reviews: Indefinitely (unless deleted by user or for policy violations)
• • Contact information: Until you request deletion
• • Usage data: Up to 2 years for analytics purposes
• • Business listings: Until business requests removal or permanently closes

8. Your Rights and Choices

Under UK data protection law (UK GDPR), you have the right to:

• • Access your personal information
• • Correct inaccurate or incomplete information
• • Delete your personal information (subject to legal requirements)
• • Object to processing of your information
• • Restrict processing in certain circumstances
• • Data portability (receive your data in a structured format)
• • Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@retrogameshops.co.uk.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

10. International Data Transfers

Your information may be processed and stored outside the UK. We ensure appropriate safeguards are in place to protect your information when transferred internationally, including adequacy decisions and standard contractual clauses.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated through our website or email.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.